We're looking for a Head of Complaints to lead a transformational project that involves improving our complaints process to meet best practice, set the direction of the team, support our Complaints Handlers through their career progression, and drive root cause analysis.
What you'll be doing
Developing and executing a comprehensive strategy for the transformation of the Complaints Department.
Liaise closely with customers to ensure best in class customer service.
General
Reed in Colchester are delighted to be supporting our local client seeking a dedicated and enthusiastic Customer Service Executive to join their team on a Temporary to Permanent basis.
In this role you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency.
Processing customer orders and making necessary amendments.
Sending customer's their order acknowledgments and corresponding documents.
General
We are recruiting for our client on the outskirts of Braintree (in Great Notley) who are seeking a part-time Customer Service Administrator to begin ASAP on a temporary ongoing basis with the chance of a permanent position.
Dealing with order queries over the phone, via email and our customer relationship management system.
General
We have a fantastic opportunity to join a fast-growing organisation as a Customer Service Representative in Southend on Sea.
This role is suitable for someone with experience working in a customer service/call centre role, resolving customer queries and complaints in a polite and friendly manner.