Robert Half Office Team are currently recruiting for a Customer Service rep based in Stratford. This role is 5 days per week in the office, and 1 Saturday per month. The role is for 4 months Initially.
Main Duties & Responsibilities:
- Day to day processing of customer demands, queries and issues delivering a best-in-class service
- Managing incoming telephone calls and emails
- Delivery of key performance indicators including customer service feedback, occupancy, outstanding work orders, inspections, statutory compliance supported by the SCA
- Working with the ticket management process via Zen Desk to support the overall Customer Hub team with timely responses, delivery against SLAs and managing any escalating customer issues
- Escalating any customer issues or complaints to the SCA to ensure that these are effectively managed, and the relevant action is taken in accordance to issue management procedures
- Liaison with the Neighbourhood Hub to ensure the delivery of Resident work orders and operational requests
- Enhance the quality of customer interactions, ensuring compliance, regulatory and legal obligations are met across all interactions
- Ensure 100% accuracy of data recording on Yardi, Zen Desk and other systems
- Responding to feedback re customer service and Resident issues to exceed targeted results
Key Skills & Competencies:
- A highly effective communicator
- Organised and efficient
- Maintains high standards with exceptional attention to detail
- Team player
- Operates with high levels of integrity
Key Points:
- Students welcome!
- 5 dyas per week in the office in Stratfrod
- 1 weekend per month working (day off in the week)
- £13 - 15 per hour + Holiday Pay
- 4 months Initially
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