The Head of Customer Services will be responsible for overseeing the customer service department, ensuring optimal customer satisfaction and driving a customer-centric culture.
This role also involves developing and implementing customer service strategies and processes.
This company is a distinguished player in the professional services industry, employing over 1,500 individuals across several locations.
Exciting Opportunity for a Head of Sales in North Leeds!
We are partnering with a leading global company in the Health and Personal Care industry, specialising in the innovation and manufacturing of sustainable products for the Retail market.
Are you an inspirational leader, a self-starter with a proven track record of managing a successful Sales team to achieve maximum potential?
A Head of Business is required by a large franchised dealership with a prestige site located in Cambridgeshire.
The successful candidate should be an energetic, dynamic individual who is able to lead and motivate a large number of staff ensuring that the high standards set by both the group and manufacturer are upheld, whilst maintaining and improving the targets for both sales and service departments.
You should already have experience at GM/DP/HOB level within the franchised Motor Trade and must be used to dealing with large numbers of both new and used cars, possessing the ability to make an immediate and sustainable impact in the dealership as well as recruit, train and motivate the staff.
Seeking an experienced Customer Service Manager with strong team leadership skills, impeccable ability to absorb detail, passion for delivering outstanding customer experience, looking to make a bigger impact.
The team at NET Professional are proud to be partnering with a rapidly growing, innovative business operating in the automotive and transport industry, to assist them on their search for a Head of Sales to work within the Weybridge area.
The business has also branched into recreational vehicle solutions as well.
With several years of success behind it, this business prides itself on offering an extensive range of automotive solutions covering queries relating to net-zero emissions, vehicle purchasing, vehicle hire, refurbishment and used & second hand purchasing of vehicles.
The Customer Account Rep is the first point of contact for many customers.
The Customer Account Rep will serve as the primary interface responsible for ensuring the most efficient and positive relationship with customers, while enabling level-loading of production and expeditious resolution of customer assertions.
The Customer Account Rep will deliver world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the planning team to accurately forecast demand.
As a dynamic and innovative global company specializing in the design of consumer products, we are committed to delivering high-quality products and services to our customers while continuously driving growth and expansion in diverse markets.
Key Responsibilities
Build and Manage Sales Team: Recruit, train, and lead a high-performing sales team comprising employees, agents, and distributors.
Develop and Execute Global Retail & Wholesale Strategy: Lead the development and execution of a comprehensive retail and wholesale strategy with a strong focus on EMEA and APEC regions to drive market penetration and revenue growth.