Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
Contract term: 12 months FTC
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
The Graduate Account Executives will provide an exceptional customer experience by managing inbound and outbound interactions with our clients existing and new customers on behalf of our client - Seqirus.
As a Graduate Account Executive you will generate sales for our client's influenza portfolio within Primary Care whilst co-ordinating, monitoring and inputting field-based sales orders, you will also manage stock scheduling levels with the field force to provide clarity of delivery and manage customers' expectations.
Inizio Engage is currently recruiting for a new team of Graduate Account Executives to be part of an energetic and fast paced team based in our office in Ashby De La Zouch.
To engage with potential customers at their doorstep, informing and educating them of Milk & More, to build awareness of the fantastic service we provide; positively and persuasively encouraging them to understand all the benefits we offer, research us further via our website, register as a potential customer and ultimately convert to using our service.
You will be required to travel to various across South East, South West, Midlands.
About Us
Working Days: shift patterns across Mon-Sat (5 over 6) working full or part time from 11am until 7pm.
An exciting opportunity for an enthusiastic individual to join a rapidly growing successful distribution business based in Bordon, for a 9-12 month period to cover maternity as a Customer Service Executive.
Our client offers great benefits including an opportunity to learn and develop in a growing company, working with wonderful people and products.
If you have are a confident communicator with strong interpersonal skills and the ability to quickly establish rapport and build trust with customers, this role is for you.
Candidates will ideally live on the island for easy commuting.The hourly rate for this role is £12.40 - £13.45 depending on location.Being a Liz Earle Customer Advisor is an exciting role where you'll help customers by advising them about their skincare and beauty needs.
With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team.
Please note this role is on the channel island of Jersey.