Inizio Engage is currently recruiting for a new team of Graduate Account Executives to be part of an energetic and fast paced team based in our office in Ashby De La Zouch. The Graduate Account Executives will provide an exceptional customer experience by managing inbound and outbound interactions with our clients existing and new customers on behalf of our client - Seqirus.
As a Graduate Account Executive you will generate sales for our client's influenza portfolio within Primary Care whilst co-ordinating, monitoring and inputting field-based sales orders, you will also manage stock scheduling levels with the field force to provide clarity of delivery and manage customers' expectations.
Principal Responsibilities
CUSTOMERS
- Provide an exceptional customer support service, processing all inbound calls, orders and proactive promotion of products or services where appropriate. Duties to include but not limited to:
- Responding to incoming calls, emails from customers
- Answering enquiries regarding product information, pricing, supply updates, deliveries and proof of delivery requests
- Handle queries and complaints, provide solutions and follow up to ensure resolution on a timely basis and to the satisfaction of the customer
- Answer first line product enquiries in line with the approved SmPC
- Provide support to customers with the use of all microsites and forward feedback to the Marketing team when necessary
- Analyse and interpret customer account data to determine level of customer service, proactively identify future customer needs and align these against potential Seqirus offerings
- Generate sales leads to be followed up by the Contact Centre or Field based sales teams as appropriate
- Maximise all customer interactions through proactively promoting Seqirus products and services to customers to drive increased product sales
- Proactively service call target customers in line with priority listings and business drivers
- When required to do so, contact existing and/or potential customers and/or stakeholders to arrange meetings with Seqirus colleagues
- When required to do so, contact existing and/or potential customers and/or stakeholders for the purposes of gathering market, environment and/or customer information
ORDER ENTRY & ADMINSTRATION
- Record all sales and order information for Head Office use
- Take and manage all product orders in accordance with the relevant Seqirus SOP
- Manage amended and cancelled orders in accordance with the relevant Seqirus SOP
- Liaise with relevant Seqirus team members regarding blocked orders relating to Validation or Credit limit issues
- Liaise with Seqirus customer service team to resolve customer queries in relation to delivery timings and schedules
INFORMATION & COMMUNICATION
- Keep accurate records of all correspondence with customers
- Coordinate communication with all stakeholders across the business to ensure all business leads or interests are dealt with effectively and efficiently in a timely manner
- Pass information to the appropriate Seqirus team member regarding new, reopened or change of name account requests & other customer master data amendments
- Ensure that any information in relation to a potential adverse event is transmitted to the Seqirus UK Pharmacovigilance Department in line with the SOP
- Conduct all activities in accordance with the current ABPI Code of Practice where relevant
- Communicate effectively with the wider field based sales force when required
- Attend regional or national meetings as and when required
Qualifications & Skills
- Educated to graduate level (relevant life sciences or business/commercial course)
- ABPI - preferable to have upon commencing role, if not must have obtained within one year of commencing role
- Confident IT user
- Evidence of good written and spoken English
- Demonstrable track record in achieving business related targets
- Positive customer service attitude
Working as part of Inizio:
Inizio is a fast-paced place to work where you will be highly valued. We'll give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunities here are wide and diverse.
It's our people that have made us successful, and we are committed to our values.
Please note if you have not heard from a member of the recruitment department within 7 days your application has been unsuccessful at this stage.
Thank you for your interest in Inizio