Our client is on the lookout for a dynamic and dedicated Head of Customer Service to join their team in Milton Keynes.
This role offers an exciting opportunity to be at the forefront of customer service operations, leading with energy and commitment.
The candidate will have the chance to shape the leadership creating meaningful relationships with both clients and team members from service agents to C-suite.
Our client, an innovative, groundbreaking live music entertainment company, is seeking a highly driven Head of Loyalty to advance the company's customer loyalty strategy.
Key responsibilities will include
Serving as the lead for loyalty programme and loyalty-based marketing plans, working with the marketing team.
Taking responsibility for the long-term strategy and strategic development of the loyalty programme and delivering on budget.
The Head of Customer Services will be responsible for overseeing the customer service department, ensuring optimal customer satisfaction and driving a customer-centric culture.
This role also involves developing and implementing customer service strategies and processes.
This company is a distinguished player in the professional services industry, employing over 1,500 individuals across several locations.
Exciting Opportunity for a Head of Sales in North Leeds!
We are partnering with a leading global company in the Health and Personal Care industry, specialising in the innovation and manufacturing of sustainable products for the Retail market.
Are you an inspirational leader, a self-starter with a proven track record of managing a successful Sales team to achieve maximum potential?
Seeking an experienced Customer Service Manager with strong team leadership skills, impeccable ability to absorb detail, passion for delivering outstanding customer experience, looking to make a bigger impact.
The team at NET Professional are proud to be partnering with a rapidly growing, innovative business operating in the automotive and transport industry, to assist them on their search for a Head of Sales to work within the Weybridge area.
The business has also branched into recreational vehicle solutions as well.
With several years of success behind it, this business prides itself on offering an extensive range of automotive solutions covering queries relating to net-zero emissions, vehicle purchasing, vehicle hire, refurbishment and used & second hand purchasing of vehicles.
A global market leader in the HR software space who have an offering based around employee recognition, employee engagement, employee benefits is looking to add a head of client success to their UK team as part of their continued growth.
The Role
You will be responsible for leading and training a team of customer success / client success team to provide excellent customer success to their clients which are mid-market and enterprise customers across a range of industries.
You will be responsible for implementing KPI's and policies to identify customers at risk to minimize customer churn, as well as working with the team on customer renewals and looking for upsell and cross sell opportunities.
As a dynamic and innovative global company specializing in the design of consumer products, we are committed to delivering high-quality products and services to our customers while continuously driving growth and expansion in diverse markets.
Key Responsibilities
Build and Manage Sales Team: Recruit, train, and lead a high-performing sales team comprising employees, agents, and distributors.
Develop and Execute Global Retail & Wholesale Strategy: Lead the development and execution of a comprehensive retail and wholesale strategy with a strong focus on EMEA and APEC regions to drive market penetration and revenue growth.