Robert Half is recruiting 5 Motor Claims Handlers on behalf of a growing insurance business.
The hourly rate on offer for this role dependant on experience will be £12 - £14PH
The role will be 100% remote and will initially be for a period of 3 Months with the opportunity for extension at the end or even possibility to move into a permanent role within the business.
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities.
We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
We are currently working with a small broking house who require an individual with experience in processing claims bordereau within the London Market.
They are open to the class of business previously covered but do require an individual who is able to use the ECF system, understands loss funds, collecting and replenishing.
A high confidence in spreadsheet creation and manipulation is essential.
As the Head of Customer Relations, you will play a pivotal role in shaping and enhancing our customer experience and first-line control process.
Reporting directly to the executive board, you will develop frameworks, drive meaningful business decisions, and support product development initiatives.