Motor Claims Handler
Warrington
Salary Circa £27,000
MERJE is looking for an experienced Motor Claims Handler to join a leading company in the insurance industry. Salary This role is based in Warrington and offers hybrid working with one day per week working from home.
The Company
This company is a leading insurance provider, offering high-quality services to a range of clients including insurance companies, motor manufacturers, fleet managers, and private clients. With over 25 years of experience in the industry, this company has grown organically and invested heavily in training and development. They are seeking an experienced Motor Claims Handler to join their growing team in Warrington.
The Role
The Motor Claims Handler will be responsible for handling motor claims on behalf of the company's Broker Claims Teams. The role involves identifying potential clients that would benefit from the company's in-house claims services, utilising liability assessment skills and assessing individual client suitability. The successful candidate will provide a claims handling service by acting as first point of contact for clients, reporting and recording details of new motor incidents and submitting the FNOL to the clients relevant motor insurer and broker, liaising with insurers, repairers and other agents, and promoting the company's in-house claims services to clients.
Key Responsibilities of the Motor Claims Handler:
- Handle motor claims on behalf of the Broker Claims Teams
- Identify potential clients that would benefit from the company's in-house claims services
- Provide a claims handling service by acting as first point of contact for clients
- Report and record details of new motor incidents and submit the FNOL to the clients relevant motor insurer and broker
- Liaise with insurers, repairers and other agents
Required knowledge and experience for the Motor Claims Handler role:
- Clear confident telephone manner
- Strong communication & interpersonal skills
- Self-motivated
- Show good emotional control and behaviour under pressure
- Remains positive and enthusiastic when dealing with difficult people
- Takes a proactive approach to solving people and customer problems
- Wants to make the customer feel valued
- Can identify the most appropriate solution to fit the situation
- Is confident when influencing others
- Attention to detail maintaining accuracy in data collection and management
- Knowledge of Proclaim is an advantage
- Regulatory Knowledge
- Industry codes of practice
- Relevant legislative and regulatory requirements
If you are an experienced Motor Claims Handler looking for an exciting new challenge with a leading insurance provider, please apply now.
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Applicants must be located and eligible to work in the UK without sponsorship.
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