The In-Store Marketing Specialist is a key role in our Opticians Marketing team to ensure the customer has a fantastic experience while they're in our shops.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Fixed term contract: 18-24 months Closing date: Thursday 15th August 2024
Your Responsibilities
Building and maintaining senior stakeholder relationships, working cross functionally, across various functions and third-party suppliers.
You'll monitor, manage, and coordinate the operational delivery of our online customer offer, being involved in everything from troubleshooting website issues and managing online fraud risk, to analysing data to gain insight into how we can make the service better.
Direct sourcing on LinkedIn, referrals, other relevant job boards.- Using internal tools to identify potential candidates e.g.
The role of Junior Recruiter makes a huge contribution to our people strategy and ensures we are recruiting great talent for our Support Office roles through direct sourcing and talent pooling candidates, whilst building our brand within the external market.
Key responsibilities include: - Owning the recruitment of some entry level roles within the business- Working with Recruitment Partners to establish the candidate requirements for vacancies- Sourcing external candidates through multiple methods e.g.
Its unrivalled range of products and brands make it the leading provider of healthcare on the high street and the UK's number one beauty destination.Here at Boots, we're always on the lookout for great talent!
At Boots there is a focus on customers and patients' well being for life.
We have exciting opportunities at our Support Office Supply team based in Nottingham.So why not be part of landing the next generation of beauty trends and help change people's lives for the better.As a supply lead you will be:
Closing Date: 6th SeptemberLocation: Nottingham, Full-Time (Mon-Fri)Contract: PermanentRecruitment Partner: Frankie McCallister-LyasOverview: Sitting within the Customer Marketing Operations Team, you'll be responsible for building and delivering of a multi-channel CRM campaigns.
General
You will develop expertise in the digital marketing journey, with full access to our digital marketing training programme, building excellent foundations for career progression.
You will have the opportunity to work with numerous stakeholders across the business as well as external vendors on exciting and cutting-edge technologies and play an integral part of implementing these in the day-to-day work.
Posted by Hays Specialist Recruitment Limited • £20/hr to £24/hr
About Us
Join our team and make a difference in the community!Job Description: We are seeking a highly skilled and versatile Multiskilled Operative to join our team in Nottingham.
We are dedicated to providing high-quality social housing solutions.
We pride ourselves on our commitment to excellence and our supportive, inclusive work environment.
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Creative Compensation Package: Base Commission Company Car/ Car Allowance Onsite training using the latest technology support tools Flexible working and continuing professional development.
Supply AssistantBoots UKNottingham Support OfficeFixed term & Permanent Opportunities AvailableRecruitment Partner - Anastasia Walker
Its unrivalled range of products and brands make it the leading provider of healthcare on the high street and the UK's number one beauty destination.Here at Boots, we're always on the lookout for great talent!
At Boots there is a focus on customers and patients' wellbeing for life.