Our client, a prestigious multi Michelin-starred restaurant in London, is seeking a dedicated and experienced Guest Relations Manager to join their team.
To manage the Hospitality Catering Function, consistently delivering a high quality, efficient Hospitality service that meets or exceeds client, customer and Compass objectives.To build client relationships and instil trust in all aspects of the function.To assist other catering departments as requested.To deliver great service in line within all Company policies, procedures and guidelines.
Understand and deliver all contractual termsAct as first point on contact for all hospitality bookings.Communicate regularly with client (as per agreed Service level agreement)Implement and maintain a customer feedback process.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
We are seeking a Customer Relations Manager to ensure their clients receive unparalleled service from the point of exchange to handover.
My client is a a premium private luxury developer, that are dedicated to creating exceptional living experiences.
Job Description
As a Customer Relations Manager, you will be the key point of contact for customers, ensuring a seamless and enjoyable experience during the final stages of their home buying journey.
Due to continued expansion, we are actively seeking a VIP Client Relationship Manager to complement our client's team on a permanent basis.
As a new position within the organisation, we expect you to be integral in developing the framework for development and relationship management of VIP clientele.
This will include: Strategy Development: Establish a framework for VIP client management, including best practices and standard operating procedures.
As the main point of contact for our clients, you will be responsible for managing the planning, execution, and follow-up of a wide range of meetings and events, ensuring client satisfaction and driving sales.
We are seeking a highly organised and motivated Meeting and Events Manager to join our dynamic team.
The ideal candidate will be a strong leader with a knack for sales and a passion for delivering exceptional events.
Reporting to the Front Office Manager, the Duty Manager will be responsible for ensuring the wellbeing of all guests during their time at the hotel.To maintain a high level of host presence and ensure the overall smooth running of the hotel when on duty.
Looking for candidates with proven Supervisory experience within front office in a hotel in a luxury environment and with the passion to delivering exceptional guest service.
As the General Manager, you will play a pivotal role in ensuring exceptional guest experiences through maintaining high standards, delivering outstanding customer service, and coordinating engaging activities.
Your responsibilities will encompass various facets of management and leadership, including:.
Leadership and Management
Provide effective leadership, line management, training, and coaching to the team with a focus on succession planning and cultivating future leaders.