Guest Services Manager required for a prestigious property located in the Egham, Surrey area.
As Guest Services Manager candidates require a background within a premier 4 or 5 star standard hotel or similar as this role will be undertaking duty management.
Transport will be ideal if living in the local area, due to shift work and location.
Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Guest Relations Manager to join their team.
Salary / Rate of pay: £39,500 p.a.
What's in it for you
Besides the fantastic opportunity to show your talent and develop as a key member of the front office team?
As one of the Sales and Guest Experience coordinators you will contribute to drive the sales, bookings and guest experience for their incredible portfolio of Cornwall's finest holiday homes and grow guest retention by ensuring exceptional service standards throughout the entire customer journey.
Reporting to our Head of Sales and Guest Experience you'll be part of the Guest Experience team to ensure every guest has a holiday experience like no other.
My client is looking for a driven Sales and Guest Experience Coordinator to join their team of passionate local travel experts who are deeply rooted into the Cornish way of life and protecting Cornwall and our planet.
To manage the Hospitality Catering Function, consistently delivering a high quality, efficient Hospitality service that meets or exceeds client, customer and Compass objectives.To build client relationships and instil trust in all aspects of the function.To assist other catering departments as requested.To deliver great service in line within all Company policies, procedures and guidelines.
Understand and deliver all contractual termsAct as first point on contact for all hospitality bookings.Communicate regularly with client (as per agreed Service level agreement)Implement and maintain a customer feedback process.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Our client, a 5 star country house hotel near Bracknell are looking to recruit a Events Operation Manager to join their team.
POSITION OVERVIEW
To manage the smooth running of the Events Operations Department under the direction of the Events and In-Room Dining Manager whilst following the company's standards and procedures.
Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests' expectations.
We are seeking a Customer Relations Manager to ensure their clients receive unparalleled service from the point of exchange to handover.
My client is a a premium private luxury developer, that are dedicated to creating exceptional living experiences.
Job Description
As a Customer Relations Manager, you will be the key point of contact for customers, ensuring a seamless and enjoyable experience during the final stages of their home buying journey.
Due to continued expansion, we are actively seeking a VIP Client Relationship Manager to complement our client's team on a permanent basis.
As a new position within the organisation, we expect you to be integral in developing the framework for development and relationship management of VIP clientele.
This will include: Strategy Development: Establish a framework for VIP client management, including best practices and standard operating procedures.