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To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams Maintain client communication via email, calls and other channels Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics Identify opportunities for improvement Assist with monthly client reports Obtain quotes and facilitate POs Ensure RAMS and competencies are received from contractors Provide reception cover as and when is needed Profile 1 to 2 years experience of a Facilities of helpdesk environment is ideal Confident and a strong communicator Good Administrative and computer skills Excellent telephone manner Organised and calm in busy environments Experience of Purchase order management Good Excel skills Job Offer Fantastic career growth Huge learning opportunity £22,000 pa Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.