To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team.
Client Details
Our client is a global leader in commercial real estate services and investments.
Description
- Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams
- Maintain client communication via email, calls and other channels
- Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics
- Identify opportunities for improvement
- Assist with monthly client reports
- Obtain quotes and facilitate POs
- Ensure RAMS and competencies are received from contractors
- Provide reception cover as and when is needed
Profile
- 1 to 2 years experience of a Facilities of helpdesk environment is ideal
- Confident and a strong communicator
- Good Administrative and computer skills
- Excellent telephone manner
- Organised and calm in busy environments
- Experience of Purchase order management
- Good Excel skills
Job Offer
- Fantastic career growth
- Huge learning opportunity
- £22,000 pa
- Company benefits
Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.