This is an 18-month fixed term contract/ secondment opportunity.
The starting salary for this role is £32,512 per annum, working 36 hours per week.
At Surrey Fire and Rescue Service we are putting prevention at the heart of our Service, and we are looking for talented people who are ready for the challenge of engaging with our community, helping people to keep themselves safe and ensuring that the most vulnerable are supported where we can.
Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This role has a starting salary of £21,474 per annum, based on a 36 hour working week.
This is a 15-18 month fixed term contract and you will be fully supported and mentored through your apprenticeship and will be given time, whilst at work, to complete your coursework with a dedicated assessor.
We are excited to be hiring a new apprentice to join our fantastic Democratic Services team, based at the County Council headquarters, Woodhatch Place, in Reigate.