Your primary responsibility will be to design, implement, and manage comprehensive training programs for all roles within the CDD team all training information will be supplied, with a focus on assessing training needs, creating bespoke training materials, and ensuring an outstanding new starter experience.
As a Staff Trainer you will play an integral role in ensuring our Customer Due Diligence (CDD) team is equipped with the skills and knowledge necessary to uphold the highest standards.
Key Responsibilities
You don't have to know about CDD for this position, we are looking for someone who is skilled at staff training and coaching experience, who is engaging, confident and can train new starters and existing staff.
We're looking for the next generation of mortgage advisers to join our well established and highly productive team based in Herne Bay, Kent.
Clear and articulate, you'll be a natural influencer who is not daunted at the prospect of speaking to clients over the phone.
You will be highly motivated and ambitious with a passion for customer service, potentially with a background in sales or from a call centre environment.
Posted by Acorn insurance & Financial Services LTD • £42K/yr to £52K/yr
What you will be doing
A proactive management approach to handling their own portfolio with excellent diary management whilst maintaining own KPI's and SLA's.
General
Provide technical support and guidance to less experienced claims handlers and handle technical referrals where required.
To proactively manage a caseload of technically complex claims up to a value of £500,000 including fatalities, mild brain, and serious orthopaedic injury claims whilst operating within Haven's Delegated Authority and reserving and reporting to reinsurers when required.