Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
Our client is seeking a highly skilled Product Owner to lead the development and management of High-Performance Computing (HPC)tools and applications.
General
The Product Owner is crucial for driving the virtual engineering strategy within the business, encompassing Product Engineering, Design, Manufacturing, and more.
The Product Owner will have a strong technical background in HPC experience surrounding Computer-Aided Engineering (CAE) being desirable for this role also.
The Operations Analyst is expected to be vigilant in monitoring our estate and capable of conducting a quality triage of alerts or user contacts.
They will have the experience to troubleshoot and resolve a variety of IT incidents ensuring a quick resolution is achieved and accurate recording of activities is captured.
Delivering excellent customer service they will on occasion support the Major Incident Management process.