Job Title: Service Desk Analyst
Location: Milton Keynes
Contract Details: 6-month contract, £200 per day, outside IR35
This role is Security Cleared: Candidates with active SC Clearances are encouraged to apply
Location: Remote/Hybrid working (Milton Keynes based office)
Client: Central Government
Responsibilities:
- Provide 24/7 service desk support
- Be the escalation point of contact for IDD 1st line support
- Perform incident triage and resolution
- Support the EUC and 2nd line teams
- Conduct skills transfer and coaching with colleagues
- Analyse and improve the operation (CI)
Skills:
- Excellent written and verbal communication with exemplary customer-facing skills
- Previous experience in the Service Desk, Incident, and Request Fulfilment process disciplines, and good understanding of priority classifications and SLAs is essential
- Critical thinking and problem-solving skills
- Good working knowledge of Microsoft O/S and applications, including but not limited to Windows Server 2012, Exchange 2013, SQL 2008, Windows 10, Office365, plus general networking technologies
- Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO
- The jobholder needs to be flexible, adaptable, and willing to work where needed to meet customer demands, gaining a broader skill set and wider business perspective
- MD100&101 Trained
- Azure 900 Trained
Working hours:
This role operates within the Service Desk on a shift pattern (7:00 am - 3:00 pm / 8:30 am - 4:30 pm / 11:00 am - 7:00 pm, Monday - Friday). Our client supports a hybrid working model, with a minimum of 60% of working time on-site in the workplace. Temporary remote or home working arrangements can be considered.
Join our client's team as a Service Desk Analyst and be a vital contributor to our 24/7 support system. You'll have the opportunity to provide exceptional customer service and showcase your problem-solving skills as you assist our clients with their IT queries. If you're a resourceful and customer-focused professional with experience in the Service Desk environment, we want to hear from you! Apply now and be part of our client's dynamic team!