The ER Advisor will play a key role as part of the Advice Service team that is responsible for providing a front-line Employee Relations policy and process advice service to all of Thames Water's managers.
This role requires someone that is confident, customer focused and who has strong knowledge of employee relations, People processes, policies and systems.
What you'll be doing as an ER Advisor
Providing a professional front-line advisory service that supports managers with HR policy, process and system queries; aiming to resolve as many at first point of contact as possible.
About Us: We are a dynamic and customer-focused company seeking an enthusiastic Inbound Customer Service Advisor to join our team.
Inbound Customer Service AdvisorLocation: ThealeType: Full-time, PermanentSalary: £26,000 - £27,000 per annum during probation, increasing to £29,000 per annum after successful completion of probation.
As an integral part of our call centre, you'll handle incoming calls and emails from our valued customers.
Tate are working with a leading energy supplier in the UK to recruit for a customer service advisor in the reading area to come in and hit the ground running.
Role summary - The Customer Fulfilment Centre Advisor will be responsible for providing excellent customer service to residents who are enquiring about their council tax and housing benefits.
The successful candidate will be required to handle a high volume of calls and emails and will need to have excellent communication skills and attention to detail.
Key Responsibilities
Handle a high volume of calls and emails related to council tax and housing benefits.
Join a friendly, fast growing sales advisor network and use your customer service skills; be rewarded with fantastic incentives which can include national travel, international travel and financial rewards.
Put your sales and customer service skills to good use!