We are looking for two Maintenance Hub Agents to join our Customer Support Centre in Walsall.
As a Maintenance Hub Agent, you will provide exceptional service to our customers and colleagues, ensuring all maintenance requests are handled according to our Service Level Agreements (SLA).
Hybrid working 3 days in office, 3 days from home.A fantastic opportunity to join a dynamic events agency as they continue to grow and diversify within the market.
This agency is thriving and growing in the events world, delivering a large variety of events including large scale conferences, team building, employee engagement, internal communications and incentives in both the UK and internationally.
With their projects recognised for being truly unique they have established a long-standing client base full to the brim of blue chip brands across finance, fashion and automotive sectors.
About the role... We are currently recruiting for a People Relations (ER) Advisor to join our People Relations team based at our Customer Support Centre in Walsall.
Reporting into the People Advisor Lead, the People Relations Advisor will play a pivotal role supporting HR Managers, Area Managers, Store Managers, and employees by providing expert advice and support on a range of employee relations matters including disciplinary and grievance procedures, performance improvement and absence management.
This is an essential role working cross-functionally to provide HR advice, support, and assistance to our Retail and non-retail teams following Company policies, procedures, and best practice.
We uphold three core behaviors that guide all our actions
Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.
General
About the role... As an Insight Analyst at Poundland & Dealz, you will play a pivotal role in embedding robust customer and market insights into key business decisions that shape the future of our business.
Your work will directly influence our strategy by driving customer insight into the heart of our decision-making processes.
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
This is a Part Time position working 22 hours per week with shifts Saturday, Sunday and Monday.