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Are you an experienced IT Support Analyst seeking a new challenge? Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Support Analyst for their IT service centre in the heart of Milton Keynes. As an IT Support Analyst, you will be a key member of their shared service IT team, responsible for supporting their different trading companies and a global community of over 10,000 users, including senior executives and VIPs. You will act as the first point of escalation for users encountering technical difficulties, providing support over the phone, remotely, and on live messenger, logging tickets, and managing incidents through ServiceNow. This is an exceptional opportunity to join a market-leading organisation and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 1st/2nd line support via phone, remote, and live chat to 10,000 global employees. Offer executive user support to 500 senior management personnel. Manage Incidents and requests using ServiceNow. Conduct advanced troubleshooting and analytical support. Coordinate with relevant teams for issue escalation. Assist the Service Desk Team Lead and escalate issues to the Head of IT Support when necessary. Proficient in mobile device (Apple/Android) support, Active Directory, Computer administration, Windows 10, and Microsoft products. Participate in ad-hoc support requests, desk moves, and desk-side support. Serve as Major Incident owner and follow the documented MI process during reported MIs. Skills and experience Ideally 12 months of Service Desk or Technical Support experience Knowledge of ITSM ticketing systems, especially ServiceNow Strong background in Windows and Microsoft Office administration Experience with Active Directory and O365 administration Understanding of Apple mobile devices Familiarity with web conferencing tools like Teams, Zoom, etc. Excellent written and verbal communication skills Ability to work effectively in a team. Proactive, able to work under pressure independently. Familiarity with ITIL, preferably with ITIL Foundation V3/V4 certification Location: Central Milton Keynes (Hybrid Remote) Salary: £28,000 - £32,000 per annum Benefits: Annual bonus program, 25 days holiday, optional on-call, paid training and development, great pension, health, and life insurance more! If you are an IT Support Analyst with experience working as a Service Desk Analyst, IT Support Engineer, or a 1st Line and 2nd Line Support Analyst, we encourage you to apply for this exciting opportunity.
Experienced IT Field Engineer Wanted! Join a top UK IT service & support company as an IT Field Engineer. Be part of a dedicated team providing hardware support and solutions to clients. Position: IT Field Engineer Location: Milton Keynes Role Overview: As an IT Field Engineer, you'll troubleshoot hardware, perform installations, and ensure seamless IT operations. Responsibilities: Handle hardware break-fix tasks and deployments, meeting SLAs. Troubleshoot and diagnose diverse hardware issues. Configure and install hardware, maintaining real-time updates. Install, test or terminate Network cables Collaborate within the team and escalate issues when needed. Maintain organized documentation of support activities. Contribute to an on-call rotation for after-hours support. Assist with MFD devices and adhere to change control. Support ad hoc tasks as required. Essential Skills: Proficient in troubleshooting hardware (printers, laptops, servers, routers, switches). Experience with various technologies. Strong analytical and problem-solving skills. Experience/Certified to work at heights Excellent communication at all levels. Detail-oriented, adaptable, with a clean British driving licence. Desirable Skills: Prior experience with SAN and Cisco routing/switching (CCNA). Familiarity with imaging tools (SCCM/Intune), Windows Server, Desktop. Minimum 3 years in similar IT Field Engineer role. Attitude/Behaviour: Professional, positive, appreciates standards. Effective team player, methodical, punctual. Benefits: Competitive Salary: £27,500 Car Allowance Retainer for Out-of-hours Support -- What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.