An experienced 2nd Line IT Field & Support Engineer with at least 3 years of experience is needed to join the team at this leading Managed Services Provider supporting IT infrastructures for multiple clients across Milton Keynes or the region on a full-time, remote (work-from-home) basis.
Candidates must be good communicators, clear thinkers and friendly people. Broad experience is valued, especially around managing IT for organisations from 20-500 users and varying needs.
Working hours are Monday to Friday, with an early or late shift between 08:00-16:30 09:30-18:00, plus on-call cover on rotation across the team.
This is an excellent opportunity to progress your career with a varied workload, and an opportunity to show your potential across a range of technical challenges.
The role involves:
- High-quality tools
- Home and client-site working in your region
- Varied challenges and a focus on good quality work
Key Responsibilities:
- As an IT Field Engineer, you will already have experience with remote analysis of issues, diagnosis and support
- You'll be expected to work with the customer to understand each issue so that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where necessary
- You'll monitor and follow up on client's issues, taking ownership to see they progress to a conclusion
Required Experience:
- At least 3 years of IT Support experience, preferably including on-site networking
- Maths and English qualifications equivalent to GCSE C or above
- Full Driving Licence
- Access to own vehicle for visits to client sites in the region (subsidised via expenses)
- Home office environment suitable for working from home
- DBS Check
- Other additional GCSEs at C or above (or equivalent)
- Microsoft Certifications
- CompTIA Certifications
Desirable Skills:
- Ability to work on own initiative and in a team
- Good communications skills
- Ability to work effectively on client sites, balancing creative problem-solving with safe/recoverable ways of working
- Ability to problem solve in a logical manner
- Efficient, well-organised, and able to prioritise
- Able to update stakeholders, manage risk and understand client priorities
- Maintaining & improving technical documentation
- Out of Hours cover on a rotating schedule with other colleagues
Desirable Experience:
- Windows Desktop and Server operating systems
- Cloud Services (control panels, Microsoft 365)
- Desktop support diagnosing problems
- Networking, broadband, VoIP
- Mobile Device Support
- On-premises networking
- Networked printers, scanners and phones
- Remote/virtual desktop (Citrix, for instance)
- Remote Support Tools such as Connectwise Control
- Ticketing platforms such as Connectwise Manage
Benefits:
- Friendly environment
- Home-based/remote working
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous job titles and experience including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer, and IT Field Engineer, may also be considered.
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