Respond to customer queries via email, telephone, and occasionally face-to-face.
General
If you have a passion for delivering outstanding customer service, enjoy working collaboratively, and are eager to become an expert in a diverse product range, they want to hear from you!
A leading online retailer is expanding and seeking two Customer Service Executives to join their team.
Our client, a small and friendly team of 40, is coordinating all operations in the UK for customers from the UK and around the world.
With offices in both London and the Midlands (Nuneaton), they are committed to excellence in customer service and providing a friendly environment for their team.
The Customer Service Role is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.
This is a fully office based permanent position working Monday to Friday.
THE OPPORTUNITY
Macildowie are currently recruiting for Customer Service Advisors working for a growing business based in Ashby de la Zouch.