You will support the management of effective delivery of the clients' major repairs programme and investment projects by undertaking a wide range duties to ensure high levels of customer satisfaction.
You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Responsible for managing the surveying function, ensuring effective resource planning and allocation to ensure adequate resources are in place to deliver programmes effectively Lead, manage and motivate a team of generic, yet multi-disciplined surveyors, to deliver a comprehensive service to tenant and leasehold residents.
General
This is a full-time role and offers flexible hybrid working.
We are currently recruiting on behalf of our client, a local housing association which exists to meet housing need in the communities in Surrey, for an experienced Surveying Manager on a 4-month temporary basis.
You will report into and support our Health and Safety and Facilities Manager and work alongside a part time receptionist covering reception/administration tasks, with the role being split 60% reception and 40% administration.
We employ over 220 staff in the UK and Overseas and are seeking a Temporary Receptionist and Administrator to start asap and cover throughout the Summer months.
We are an award-winning company and one of Europe's leading designers and manufactures within the engineering sector.