Account Management - to grow business with our resale customers through excellent customer relations, dispute resolution, upsells and cross-sells and provide valuable insights into customer buying behaviour.
Joining as an integral member of our award-winning digital marketing agency your responsibilities will span the full client lifecycle from initial engagement, briefing, proposal, launch, testing and the ongoing nurturing of the account and client relationship.
You're going to be looking PPC campaigns for a rapidly growing Fintech/financial services firm with big budgets (millions a year), principally focused on generating new leads but also building brand awareness.
You will be responsible for principally PPC,and a healthy budget in excess of £100k per month to deploy and optimise, but the role will broaden out to Paid Social and affiliates as part of a development plan.
Due to continued growth our client has identified the need for a Marketing Manager to support their commercial function, in championing new business opportunities and to help develop & establish enduring relationships with the existing client base and boost ROI.
Provide proactive customer service for inbound and outbound communication by telephone and email.
Interact and provide updates to customers, lenders and advisers as required.
General
As a Case Manager, you will be responsible for working closely with the advisers in the gathering of information in support of all new applications and taking frontline enquiries from customers.