I'm supporting a technology business with their onward journey towards improving customer conversion.
This is an opportunity to shape the long term strategy and roadmap for CRO, you'll be the sole contributor working on conversion pages, ensuring peak performance and maximum return.
You'll be super inquisitive and be continuously looking for opportunities and instigating changes on the conversion pages.
Manage and oversee the effective and timely delivery of responses to all complaints, SAR, FOI, Section 29 Police Requests for disclosure and representations.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Posted by Page Personnel Secretarial & Business Support • £36K/yr to £38K/yr
Page Personnel are working in partnership with a reputable manufacturer based in Liverpool to recruit for a Customer Service Manager on a permanent basis.This role seeks a dedicated Customer Service Manager ready to lead the customer service department in our processing and heritage department.
The company is a well-established manufacturing company, that prides itself on its products and presence in the market.
Managing a team of 5, the ideal candidate will need to have strong communication and leadership skills.