Customer Resolution & Info Manager
Birkenhead
£23 per hour
Full Time Contract
Novax Recruitment is actively seeking a Customer Resolution & Info Manager. This is a contract role working full time hours.
The job:
- Manage and oversee the effective and timely delivery of responses to all complaints, SAR, FOI, Section 29 Police Requests for disclosure and representations.
- Responsible for ensuring that the Council meets statutory timescales in relation to responding to complaints, FOI requests and SAR.
- Manage the investigation of complex complaints by independent investigators, assess the quality of investigations and findings and authorise reports for adjudication.
- Report to senior management, Heads of Service and Overview and Scrutiny about complaints including patterns or trends and produce action plans which result from learning from all stage 1 and stage 2 complaints.
- Full management responsibility for the team
The candidate:
- Thorough understanding of the statutory and legal requirements relevant to the area including Data Protection Act 2018 and Freedom of Information Act 2000.
- Thorough understanding of the current issues relating to the effective management of complaints.
- Managing and implementing effective processes for dealing with complaints and enquiries.
This role offers hybrid working with expectation to be in office at least once a week.
How to apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on