To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty.
The working hours are 8 hour shifts between 8:30 and 17:30 on most days and supporting on shifts between 7.00 am to 19:00 pm during exam sessions and peak periods.
We are working in partnership with a leading professional membership organisation who are looking for motivated and customer-focused individuals to join their fast paced, busy team.
Our client based in Milton Keynes are seeking a Customer Service Support Advisor to join their team on a permanent basis.
The successful candidate will be liaising with colleagues such as Account Coordinators, Service Call Planners and approximately 60 field-based Service Technicians.
You will also be collaborating with internal colleagues within other departments such as Spares, Sales, and Finance to resolve customer issues.