Title: Service Support Advisor - Permanent, Full Time
Salary: Negotiable
Our client based in Milton Keynes are seeking a Customer Service Support Advisor to join their team on a permanent basis. The successful candidate will be liaising with colleagues such as Account Coordinators, Service Call Planners and approximately 60 field-based Service Technicians. You will also be collaborating with internal colleagues within other departments such as Spares, Sales, and Finance to resolve customer issues.
Duties:
- Respond to customer calls and emails (approx. 30 per day)
- Log calls and update customers with ETA's/completion of the call
- Provide pricing upon requests
- Communicate with customers about their repair calls - advising them of any delays/ job status
- Investigate and resolve customer complaints, quickly and patiently
- Provide Service Technicians with further information as required
- Support Business Development Managers with ad hoc tasks
- Produce customer quotations and parts orders upon approvals
- Track warehouse orders to coordinate delivery with technician schedules
- Maintain accurate customer information on SAP (address, contact details, access times etc.)
Requirements:
- Previous experience in an inbound customer service role
- Excellent telephone manner, able to remain calm under pressure
- Methodical and organised
- Team player and problem solver
- Working knowledge of SAP and/or CRM software
- A B2B and/or SME background would prove a distinct advantage
- Self-motivated
Benefits:
- Hybrid working (3 days in the office)
- Contributory Pension
- Life assurance
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Seasonal Flu Voucher
- Staff Perks & Savings Scheme
- Free Parking
- Free Tea and Coffee
- Dress Down Days
- Staff Events
Hours: Monday to Friday, 8.30am - 5pm
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.