Initially working within their financial coaching team providing guidance to clients who have questions or queries regarding investments and pensions held on their self invest platform.
I am working with a National client who has a pathway for a Level 4 qualified individual.
The platform has c.80k clients varying from regular savers to multi million pound investment holders.
Our compassionate and nurturing intervention workers will provide emergency support to vulnerable children, young people, and families during both normal office hours and after hours.
Your New Company
Our goal is to ensure comprehensive care in line with the right place model, creating a service that is reliable and responsive at all times.
Your New CompanyOur compassionate and nurturing intervention workers will provide emergency support to vulnerable children, young people, and families during both normal office hours and after hours.
Our goal is to ensure comprehensive care in line with the right place model, creating a service that is reliable and responsive at all times.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
You will be working within the Cardiff region at one of their children and young people's residential settings.
They have a firm belief that every child and young person, no matter their ability or situation, deserves to enjoy engaging in activities with other young people all while receiving expert care and attention.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.