Community Care Officers complete Care Act assessments; these are both face to face or telephone assessments, depending on the level of risk and the needs of the citizen being assessed, with consideration of mental capacity throughout.
The CCO role is interesting and varied, and deals with risk management on a daily basis.
They work with supportive colleagues, citizens, carers, statutory and community partners to provide appropriate support that will enable independence, choice and control, promoting early intervention and local community led support services to enhance well-being and respond to local community needs.
You'll monitor, manage, and coordinate the operational delivery of our online customer offer, being involved in everything from troubleshooting website issues and managing online fraud risk, to analysing data to gain insight into how we can make the service better.
Building and maintaining senior stakeholder relationships, working cross functionally, across various functions and third-party suppliers.
General
Fixed term contract: 18-24 months Closing date: Thursday 15th August 2024
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.