Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
As a Store Manager Hub, your job will be to lead, inspire and build the capability of the store teams, to deliver an exceptional customer experience, through the delivery of the company plan in each of your stores.
You will be an advocate for Boots Opticians and passionate about our people and customers.You will deliver a first class customer experience at every step of the customer journey through your team and ensure that all KPI's and financial targets are reached.Some of the key responsibilities include:
This role is a 12 month fixed term contract opportunity.
We're on the lookout for a talented individual to fill the pivotal role of ERP Contracts and Commercial Manager within the ICF (Intelligent Client Function) team.
The starting salary for this role is £59,868 per annum for working 36 hours per week.
A leading London Market/ Life Insurance business based in the UK are looking to hire a Customer Excellence Manager to manage all the areas of excellence such as complaints, quality Audit and technical/credit risk.
£500 - £575 per annum
London Market/Life Insurance - Hybrid Working - Surrey based
Are you a visionary leader with a passion for transforming customer experiences?
We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of a new Customer Experience approach and Customer Hub, for a local authoruty in Surrey.