Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
We are seeking an experienced Customer Service Manager to lead and enhance our client's customer support team.
As the Customer Service Manager, you will be responsible for ensuring excellent customer service, resolving issues, and optimising customer satisfaction.
You will also oversee a team of customer service representatives and drive performance improvements.
Our client is looking for a dependable and dynamic Facilities Management Coordinator to join their friendly FM and electrical team in their newly refurbished Nottingham office.
This is a great opportunity for someone with strong administrative experience who is looking for a challenging, varied and interesting role with opportunities for development and progression.
If you're a quick learner with a positive attitude, they would love to have you on board.
To lead, develop and motivate a team who are focused on maximising shelf availability and delivering the highest service level possible to stores
This is an important role within the SSC where you'll be an integral member of the leadership team, responsible for leading a team of first-line managers who are responsible for the daily output of the department, you'll need to be motivated to drive operational efficiency and performance.
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company.
Customer-based, insight led decision-making is central to achieving this and the Category Re-Profiling (CRP) team, part of the Insights function, plays a pivotal role by supporting our Boots UK retail businesses with sustainable competitive advantage by providing unparalleled commercial expertise and customer insight.
Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company.
Daily Duties
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
SF Recruitment is seeking a dynamic and experienced Customer Operations Manager to join our prestigious client based in Hucknall, Nottinghamshire.
Our client is a leading, award-winning, independent UK company known for their outstanding reputation and strong presence in domestic and international markets.
As part of their strategic growth plan, they are rapidly expanding into new markets and territories across Europe and beyond.
This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.
General
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company.