Collections Agent
Location: Nottingham
Salary: £25,000 (Plus excellent bonus and benefit package)
Monday -Friday 8:00am - 8:00pm (*40 hours a week*) Rotational shifts
Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Daily Duties:
- This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.
- You will also assist our agents in the field set up and agree payment plans and process payments from customers.
- Operating in a contact centre environment dealing with both inbound and outbound calls.
- Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.
- Answer incoming call to assist our field agents in dealing with our clients' customers.
- Assist our clients' customers with their general queries.
- Make outbound calls to our client's customers to attempt to establish contact.
- Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
- Liaise directly with our clients to establish the correct resolutions for their customers.
- Manage calls within the company agreed quality framework
- Drive own performance to achieve required This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding utility bills and arrears.
- You will also assist our agents in the field set up and agree payment plans and process payments from customers.
- Operating in a contact centre environment dealing with both inbound and outbound calls.