Posted by Lloyd Recruitment Services Ltd • £30K/yr to £36K/yr
We are looking for an experienced Team Leader to join our client based in the local area to start on the 30th September 2024.
Leading a team of 12-14 Customer Service Agents, you will ensure company targets are achieved whilst ensuring ongoing training and support is provided to your team.
This role is a permanent position, however we are looking for an individual to work on a temp to perm basis, to help with a quicker start date.
Working within the Credit, Collections and Fraud Department, Team Managers play a rewarding and vital role in delivering exceptional customer service through coaching and support of a their team.
Rate of pay: £15.13 - £16.04 per hour, plus an additional £1 per hour for weekend workingShift: Sunday 9:00-19:00, Monday 10:00-19:00, Tuesday 9:00-18:00 & Friday 10:00-20:00 (36 hours per week)Location: Radar Road, Leicester, LE3 1UFContract: 12 Month fixed term contract
What you'll be doing
Day to day Team Managers lead, coach, and motivate a team, always ensuring that our customers get the best experience possible.
Hours per week: Monday to Friday - 08:30 - 17:00 - 37.5 hours per week
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues.
We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.