Rate of pay: £15.13 - £16.04 per hour, plus an additional £1 per hour for weekend workingShift: Sunday 9:00-19:00, Monday 10:00-19:00, Tuesday 9:00-18:00 & Friday 10:00-20:00 (36 hours per week)Location: Radar Road, Leicester, LE3 1UFContract: 12 Month fixed term contract
Working within the Credit, Collections and Fraud Department, Team Managers play a rewarding and vital role in delivering exceptional customer service through coaching and support of a their team.
What you'll be doing:
Day to day Team Managers lead, coach, and motivate a team, always ensuring that our customers get the best experience possible.
You will manage and maintain a professional, efficient and customer-focused team through successful leadership. You'll inspire outstanding operational performance by providing clear direction and guidance.
As a Team Manager you'll be thinking on your feet and using your initiative to make decisions.
Dedicated to your team's development, you will set objectives, provide constructive feedback and encourage success and contribute to the delivery of great service whilst building strong relationships to enable a positive and dynamic working environment.
What we're looking for:
Ideally you will have previous management experience and ideally you will have a strong understanding of working within a customer service and/or contact centre environment.
You will have an analytical mind-set with strong attention to detail whilst being an excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels.
You will be able to plan and manage your tasks in order to meet deadlines and make decisions confidently even when facing changing priorities.
What's Next?
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.