Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area.
You must possess excellent communication abilities both face to face and over the telephone.
Hours of work are Monday to Tursday 8am to 5pm and Friday is 8am to 1.00pm, this is a tempoary position to start off with but could possibly lead to a permanent role in the near future.
Adecco are recruiting for a Homeless Intervention & Prevention Team Leader for a South-London local authority.
They are seeking dynamic and collaborative individuals to join their team to provide the best possible service to support their approach to tackling homelessness in Croydon.
Our clients Housing Needs and Homelessness Service has completed a restructure of the service and implemented a service delivery model that places people in housing need or at risk of homelessness at the centre.
Customer Service Advisor working within the telephone call centre in Adult Social Care
To work as part of a team within Bromley Assessment & Care Management Division, to provide a high quality, prompt and effective front-line service to the public and other professionals:
To provide information and advice for service users, carers and care professionals.
To provide appropriate administrative support for meetings as and when required, including arranging venues, issuing invitations and agendas, collating reports, minute taking and distributing minutes as required
SUMMARY OF RESPONSIBILITIES AND DUTIES
To ensure correspondence including letters, email and telephone calls are dealt with appropriately including alerting the Manager to specific priorities and issues.
They are looking for an innovative and creative person to develop and implement a buddying system and a telephone helpline which will be staffed by a team of volunteers.
The role entails managing a team of volunteers and Peer mentors to deliver a service to Lewisham residents who are experiencing Drug and/or alcohol use and support Peer mentors to distribute Naloxone to the local community.
They are based in Forest Hill SE23 which is 20 mins from London Bridge mainline station.
Acting as a lead officer in liaising with clients and Council solicitors in reviews and when defending County Court Actions.
To investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework.
To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines.
Under the guidance of the Premises Team Leader and/or Premises and Facilities Manager to provide a safe environment for staff, service users and visitors; ensuring full compliance with health and safety legislation.
To be responsible holding and securing premises keys for purpose of the opening and closing of centres; ensuring that effective locking up and opening procedures are followed and provide access to internal areas as appropriate i.e.
To ensure Adult Learning Lewisham and designated community premises are secure, clean, warm.