Main Purpose Of The Job:
- To ensure Adult Learning Lewisham and designated community premises are secure, clean, warm. Under the guidance of the Premises Team Leader and/or Premises and Facilities Manager to provide a safe environment for staff, service users and visitors; ensuring full compliance with health and safety legislation.
- To be responsible holding and securing premises keys for purpose of the opening and closing of centres; ensuring that effective locking up and opening procedures are followed and provide access to internal areas as appropriate i.e. to scheduled contractors, centre users etc.
- To be responsible for portering duties, general maintenance and minor repairs at all locations. Monitoring, identifying and reporting premises related jobs, equipment faults through the FM helpdesk where required.
- To action daily centre related tasks and those set out on the premises team task system, this includes responding to room setups, room resource requests, water flushing, alarm testing etc.
- Take responsibility for the collection and distribution of incoming mail, parcels and other deliveries. Ensure that all mail (some of which will be confidential) and deliveries are held securely; with due regard for data protection regulations (GDPR).
- To deliver the best possible customer service in line with the Premises and Facilities service offer to visitors, centre users, as well to with colleagues and other staff.
Knowledge
- Knowledge of heating and ventilation systems
- Knowledge of basic DIY procedures and ability to carry these out if required
- Knowledge of security procedures with respect to buildings
- Knowledge of waste removal and basic pest control procedures
- Knowledge and understanding of the importance of customer care towards visitors, service users and staff.
- Knowledge and understanding of Health & Safety provision including fire alarm testing and investigation procedures for accidents and near misses
- Knowledge of GDPR requirements and responsibilities
Aptitude
- Ability to communicate effectively both in writing and verbally
- Ability to deal with sensitive issues using tact, discretion and diplomacy
- Ability to solve problems and think creatively
- Ability to work on own initiative when appropriate
- Commitment to maintaining the welfare of ALL's learners, particularly vulnerable adults.
- Decisiveness and able to act promptly under pressure
Strong attention to detail