My client is seeking a Customer Service Supervisor to oversee the efficient running of our customer service operation.
This role is pivotal in ensuring that every customer interaction exceeds expectations and contributes to the company's growth by improving the customer journey.
Day to Day of the role
Oversee the workflow of all customer enquiries across various channels, ensuring quick resolution in line with company standards.
We are currently recruiting for a Contact Centre Advisor in Essex.
As a Contact Centre Advisor, you'll be the primary point of contact for residents regarding repairs and property maintenance, providing advice and information through various channels to ensure first-time resolution.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Supervisor, on a permanent basis.
This role will support the Customer Care Manager, you will oversee the team on a day to day basis, you will have a hands-on approach and the ability to lead by example.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
Posted by Service Care Solutions - Housing • £13.99/hr
As a Contact Centre Advisor, you will be the first point of contact for our residents regarding repairs, property maintenance, and other housing-related inquiries.
Weekly Hours: Full Time, Monday to Friday, 08:00 to 18:00 (rotating shifts)
Your role will involve providing advice and information via telephone, email, web chat, and in writing, ensuring that each resident receives a timely and satisfactory resolution to their concerns.
Posted by Hays Specialist Recruitment Limited • £35K/yr to £47K/yr
Your new company
A market leader in providing industrial cleaning equipment, our client provides customer-efficient outsourcing solutions to address a wide range of critical manufacturing and maintenance, repair and overhaul processes across multiple industries, including transportation and manufacturing sectors.
With a network of global service locations operating across 14 countries throughout EMEA, they deliver a unique full service proposition.