In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Head of Operations is a senior, high-profile role encompassing the full array of shopping centre operations (facilities management).
You are the deputy to the Centre Director CD and lead multiple functions on site to deliver operational excellence.
The purpose of the Head of Operations role is to lead, support and encourage teams to drive operational improvement, delivering exceptional customer experience, through "World Class Service", and bring "Joy" to our customers.
This company is seeking an experienced Operations Coordinator to join their innovative team who deliver a premium service to their customers.
The role involves providing high-quality administrative and executive support to management, primarily the Operations Manager.
This role involves ensuring that all orders are processed, updated, and dispatched in a timely and cost-effective manner, within the relevant customer guidelines, maintaining customer satisfaction.
As a Customer Service & Admin Team Leader you will lead the O2C & P2P admin & UK customer services team, providing services to the business and their customers along with administrative duties for UK & International entities.
Advancing People - Recruitment Specialists are Recruiting for a Customer Service & Admin Team Leader for their client based in Bradford, Yorkshire.
Main Responsibilities
Lead a team to handle all customer service contacts through to resolution providing a great customer experience for the UK business.
We are working alongside an award winning, and highly successful, Law Firm in York, to assist them in their continued growth by recruiting an Office/Operations Manager.
This is a senior position within the firm, working alongside the Partners to achieve a strategic growth plan, whilst also managing the daily operation.
The purpose of the role is to maximise efficiencies within the firm, as well as ensuring an outstanding service to their clients.