Operations Coordinator
This company is seeking an experienced Operations Coordinator to join their innovative team who deliver a premium service to their customers. The role involves providing high-quality administrative and executive support to management, primarily the Operations Manager.
The Role
This role involves ensuring that all orders are processed, updated, and dispatched in a timely and cost-effective manner, within the relevant customer guidelines, maintaining customer satisfaction. The Operations Coordinator will work with other departments, in particular Sales, Purchasing, Technical and Production Planning to ensure strong communication is maintained, whilst delivering on promises. They will manage, coordinate, and prepare company pack information. The Operations Coordinator will process customer pro-forma invoices and sales orders on the system, always communicating their progress to the customer. They will liaise with Credit Control to ensure orders are correctly processed according to credit status. The Operations Coordinator will build and foster relationships, taking a lead role in the resolution of any customer queries or other problems as they arise. They will liaise with internal departments and external suppliers to ensure all orders are processed correctly and within agreed time limits. The Operations Coordinator will communicate and liaise with Account Managers as required, delivering order updates, and offering administrative support where necessary. They will assist with ad-hoc projects when required and day-to-day tasks, whether routine or urgent, and complete successfully and in a timely manner. The Operations Coordinator will maintain familiarity with all company updates and maintain confidentiality of information. They will provide support to the Ops Manager when required (holiday cover/sickness). The Operations Coordinator will work closely with/support the Quality Manager to ensure customers' requirements are met and maintained.
Key Responsibilities of the Operations Coordinator:
- Ensure all orders are processed, updated, and dispatched in a timely and cost-effective manner, within the relevant customer guidelines, maintaining customer satisfaction
- Work with other departments, in particular Sales, Purchasing, Technical and Production Planning to ensure strong communication is maintained, whilst delivering on promises
- Manage, coordinate, and prepare company pack information
- Process customer pro-forma invoices and sales orders on the system, always communicating their progress to the customer
- Liaise with Credit Control to ensure orders are correctly processed according to credit status
Required knowledge and experience for the Operations Coordinator role:
- 2 years administration experience - desirable
- Strong organisation and numeracy skills
- Flexible and positive approach
- Good written and verbal communication skills
- Strong time management within a fast-paced environment
- Excellent Microsoft Word, Excel, Outlook, and PowerPoint Skills - essential
Applicants must be located and eligible to work in the UK without sponsorship.
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