Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.
As a Contact Centre Team Leader, you'll lead a team of Call Handlers, providing them with guidance, mentorship, and operational support to maintain top service levels.
Shift Pattern Options: About the Role
You'll oversee 20 direct reports and work as part of a larger management team.
PS Personnel are pleased to be working on behalf of our clients, who are currently seeking an Account Manager to join their team based in Norwich or Great Yarmouth on a full-time, permanent basis.
Role Summary
You will be responsible for proactive management and growth of a set of Channel Partners in hardware and airtime sales.
This includes identifying growth initiatives to increase Channel Partner profit across all company services, solutions and products.
Posted by Eclectic Recruitment • £24K/yr to £28K/yr
General
This is a pivotal role within the organisation, acting as the first point of contact for all incoming telephone enquiries about the services they offer.
Our client is a well-known, successful professional services business, with offices around the region.
Main duties will include
Receive and allocate enquiries to the appropriate specialist, considering the prospect's requirements, sector, and locality; using senior team members for more complex enquiries as required.
Posted by Hays Specialist Recruitment Limited • £26K/yr to £29K/yr
Your new role
The purpose of the role of Telecare Team Leader is to operationally manage the team members of the Emergency Alarm Response Centre, to enable the best level of service to their customers.
Your new company
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives.
Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones.
Posted by Hays Specialist Recruitment Limited • £26K/yr to £29K/yr
Your new company
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives.
The rebranding to Careline365 in 2015, and the subsequent launch of their own Alarm Response Centre (ARC) in 2018, was a key turning point in their evolution from a tech provision to an overall personal care solution.
Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones.Launched in their founder's spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units.
Posted by Howells Recruitment • £24K/yr to £25K/yr
We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich.
Based in Norwich; Full Time, Permanent
It will be your responsibility to liaise with residents to resolve complaints and prevent and limit dissatisfaction quickly and efficiently.