P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking an Account Manager to join their team based in Norwich or Great Yarmouth on a full-time, permanent basis.
Role Summary:
You will be responsible for proactive management and growth of a set of Channel Partners in hardware and airtime sales. This includes identifying growth initiatives to increase Channel Partner profit across all company services, solutions and products. This is a demanding role and requires you to be highly motivated with the ability to prioritise effectively, multitask and handle multiple accounts whilst at the same time being able to quickly absorb and retain product knowledge. Being successful in this role requires an ability to partner with other internal teams to deliver the highest levels of customer satisfaction.
Key Elements:
- Proactive account management to a defined portfolio of Channel Partners within the EMEA region, providing industry-leading customer service as the company's primary point of contact.
- Ensure regular customer communication to enhance partnership, responsible for protecting, securing and growing your accounts.
- Work with our business development team to identify current share of wallet and create and deliver a clear growth plan to increase business with company.
- Grow relationships with key decision-makers to become a trusted advisor.
- Understand your key accounts entirely - including their business plans and areas of focus.
- Analyse your customer profitability month on month/year on year, providing monthly reports to your Line Manager (using templates provided).
- Qualify all significant customer opportunities, identify any areas for up-sell/cross-sell including of company Services and Solutions.
- Provide CRM quotations to ensure a clear and accurate recorded sales pipeline and keep the CRM up to date with customer and opportunity information.
- Manage your sales pipeline, performing regular follow up calls and updating your close/win probability throughout the sales cycle.
- Follow documented sales processes and identify any changes to improve efficiencies and increase productivity.
- Create and manage sales campaigns to increase revenue with support from BDM.
- Effectively promote company Value Added Services.
- Achieve/exceed quarterly and annual SMART KPIs.
- Work as a team with our Business Development Specialists, Operations team, Airtime team, Pre-sales Technical Engineer and Finance Business Partner as well as other company teams who will compliment and support your efforts.
Person Specification:
- Previous account management experience is essential.
- Minimum 1 year in sales/sales operations.
- A background in satellite/communications/technology sector. (Desirable)
- Effective communication skills and be customer centric.
- Ability to efficiently manage multiple customer projects at a time, while maintaining sharp attention to detail.
- Consultative selling skills an advantage.
- Understanding of business dynamics, able to gain full appreciation of customer's business.
- Self-Starter, initiative, inquisitive, driver for high performance.
- Ability to proactively execute sales, initiates and close business.
- Have knowledge and experience in using Microsoft Office software.
- Good analytical skills.
Working Hours:
- Monday - Friday.
- KPI opportunity to achieve 30% OTE commission.
If this is a role you are interested in, please apply online ensuring your CV is up to date.