The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Role Purpose
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Are you currently looking to secure your next opportunity within I.T?
Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.
Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer.
You will support the management of effective delivery of the clients' major repairs programme and investment projects by undertaking a wide range duties to ensure high levels of customer satisfaction.
You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence.
Your main duties will include for Helpdesk Support
Provide information, support and advice to people telephoning and emailing.
General
We are looking for a Helpdesk Support individual who is available to cover a 3 month Temp contract.
This is a lovely role, working with a super team, and the successful candidate will provide a prompt and efficient frontline telephone and electronic enquiry referral service solution at the first point of contact.