We are seeking a Complaints Resolution Team Leader to join our housing association and lead a dedicated team focused on managing complaints at stage one or stage two.
This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring that all complaints are resolved effectively, promptly, and in line with policies.
Role Purpose
As a Complaints Resolution Team Leader, you will oversee and support a team responsible for resolving complaints, ensuring targets are met and compliance is maintained.
Successful candidates must have good customer service skills with experience of complaint handling.
Our client, a large financial services company based in Slough, is looking for temporary Customer Service Executives to join their team on an ongoing basis.
The role is hybrid (3 days in the office and 2 days from home).