Complaints Coordinator
- Hourly Rate: £17.42 PAYE
- Location: SE1, London hybrid
- Job Type: Temporary (3 months, may extend)
- Start: Immediate
We are seeking a Complaints Coordinator for a London-based housing association. This role is a temporary position for 3 months with the possibility of extension. The successful candidate will coordinate and administer incoming service charge complaints and enquiries. While service charge experience is preferable, it is not essential. Excellent administration skills are a must-have for this role, which offers a hybrid working arrangement.
Day-to-day of the role:
- Efficiently coordinate and manage incoming service charge complaints and enquiries.
- Ensure all complaints are logged, processed, and resolved in a timely and professional manner.
- Communicate effectively with residents and other stakeholders to address their concerns.
- Maintain accurate records of all complaints and actions taken.
- Collaborate with various departments to gather information and resolve issues.
- Provide administrative support to the service charge team as needed.
Required Skills & Qualifications:
- Strong administration skills with a keen eye for detail.
- Excellent communication and customer service skills.
- Ability to manage and prioritise a busy workload.
- Proficiency in using office software and systems.
- Experience in handling complaints or service charge enquiries is preferable but not essential.
- Ability to work independently and as part of a team.
Benefits:
- Competitive hourly rate of £17.42 PAYE.
- Hybrid working arrangement.
- Immediate start in a vital role within a supportive team.
- Opportunity to gain experience in a housing association environment.
To apply for the Complaints Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.