Our client is seeking a dedicated and detail-oriented Complaints Handler to join their dynamic team in Manchester City Centre.
This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, always ensuring the highest level of service.
The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLAs as a minimum requirement.
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
General
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Posted by Fintellect Recruitment • £30K/yr to £40K/yr
My client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team.
The role of the Complaints Handler is a hybrid role.
The successful candidate will split their time between handling customer complaints across all products, services and channels as well as corresponding administration duties that will allow for improved efficiency across the Complaints department.
We are seeking a dedicated and proactive Complaints Resolution Officer to join our team.
You will play a key role in providing information on complaints and member enquiry cases, adhering to the Council's policies and procedures.
In this pivotal role, you will be responsible for delivering an effective complaints, enquiries, and compliments management service, ensuring our service standards are consistently met.
Are you passionate about delivering exceptional customer service and resolving complaints effectively?
As a Client Engagement and Complaints Officer, you will play a crucial role in investigating and resolving client complaints and concerns.
Our client, a leading organisation in the industry, is currently seeking a dynamic and dedicated individual to join their team as a Client Engagement and Complaints Officer.
Posted by Incubate Consulting • £24K/yr to £27K/yr
The Complaints Co-Ordinator will be responsible for addressing and resolving customer complaints in a timely and professional manner.
We are seeking a dedicated Complaints Co-Ordinator to join a growing team within a well-recognised financial services organisation.
The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service.
The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively.
We are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis.
The role requires excellent communication skills, a strong understanding of social housing policies, and a commitment to delivering high-quality customer service.