The role of the Customer Service Representative is to co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Our client, one of the UK's largest banking groups, is seeking experienced Customer Service Representative to support their Customer Service Operations team, specialising in the management of stocks and share investment.
Rotating shift pattern with 7 hour shifts starting from 8am and finishing at either 4pm, 5pm or 6pm.
Hybrid Working: 2 days per week in the office after the first 2 months.
How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?
What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?
The specifics of the role vary but in summary the role is part of a national team handling complaints and enquiries from customers, their representatives (including welfare rights groups and MPs) and DWP.