Our client is a well-established and well-known house builder that requires a customer service coordinator to join their team due to growth. The role is to support the team with a variety of tasks and support the internal teams and they buyers. The role would suit someone who likes to be busy and have a varied role throughout the day and enjoys responding to queries and issues raised by house buyers and can demonstrate empathy, care and provide a resolution.
Responsibilities in the role include:
- Reception duties
- Greeting visitors with a friendly and professional approach.
- Own all issues raised by customers, dealt with them professionally, quickly through to satisfaction.
- Ensure all enquiries via calls, emails, online, Social Media and responded to and progressed to the relevant department of owned by you.
- Liaise with Site Managers and Sub-contractors to ensure all remedial works are completed efficiently
- Communicate with the Managing Director to ensure all defects are dealt with by the appropriate teams
- Liaise with the Buying department to order materials
- Manage customer complaints through to resolution or referring to internal departments.
- Type and document dictation notes and circulate to relevant department
- Keeping records up to date with notes on issues and resolutions.