Posted by Hatched Recruitment UK • £28/hr to £28.50/hr
To oversee and manage a complex caseload of complaints and Member/Mayoral enquiries within the Central Housing Complaints Team and provide comprehensive, effective and efficient complaints administration support across Housing Services.
To ensure that housing complaints are handled professionally and effectively in a timely manner.
To oversee the day to day management of the Central Housing Complaints team (3 Senior Complaints Officers), ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.
Posted by Hatched Recruitment UK • £300/day to £350/day
To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented.
To monitor the quality of contacts received via all access channels; telephone, online (Web) emails, face to face and letter through the Customer Service Division that result in complaints ensuring the learning from complaints is used to support the business in a cycle of continuous improvement.
To provide one stop resolution to customer complaints, through effective identification of the root cause of issues and promoting a suitable remedy either through written or verbal formats.
As a successful Complaints Officer, your duties will be
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained.
General
Spencer Clarke Group are working closely alongside a London Council to provide them with a Complaints Officer on a contract basis.
The role will focus on managing and co-ordinating all determinations received by the Housing Ombudsman and ensuring that all orders are complied with on time.
To assist our housing association client based in Southwark, London.
Posted by Hatched Recruitment UK • £19/hr to £20/hr
They will manage a wide range of cases and/or requests, effectively researching and overseeing the successful response to corporate and statutory complaints, Ombudsman enquiries, Member enquiries, Freedom of Information, Data Protection Act & Environmental Regulations and information sharing requests.
Be responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams.
Posted by Supporting Futures Consulting Ltd • £24/hr to £26/hr
General
Our client, a specialist Domestic Violence charity, is looking to recruit a Training and Development Manager to manage and coordinate development of their training offer, including DAHA/Housing Training and Health Training.
Based: Remote
Synopsis of duties
Oversee the creation and development of training content, including the Housing DAHA team, the wider Housing team, and Health projects, including the Whole Health Approach and understanding of Women's Health strategy.