Red Recruitment is recruiting a Complaints Handler to join a premier Contact Centre outsourcing business who are dedicated to delivering exceptional service to their clients.
This role is Monday - Friday on a temporary to permanent basis.
You will be joining the business during a period of fast growth, giving you lots of potential for opportunities and progression in the future.
Oversee the management and effective recording of complaints on the complaints database, carrying out regular checks of cases being captured and feeding back where improvements are required
A housing association is currently looking for a Housing Complaints Officer for about 3-4 months on a temporary basis.
This position as a Complaints Officer requires a dedicated professional, skilled in managing and resolving stage 1 and 2 complaints within the property department of a not-for-profit organisation.
Our client is a large-scale not-for-profit housing organisation.
They have a strong reputation for delivering high-quality housing and support services across the UK.
Book post inspections with customers for all service areas and follow up on real time repairs feedback.
General
We have an exciting new role as a repair's customer coordinator ensuring that complex cases of disrepair, complaints and insurance claims are solved as well as customer's homes are safe, sound and in good repair.